Terms of use

1. About these terms

KlinikCari, Wangsa Maju, 53300 Kuala Lumpur. E-mail: contact@klinik.com.my.

These terms should be read together with our Privacy notice, which explains how we handle personal data.

2. What KlinikCari is

KlinikCari is an information directory that helps people find clinics and health facilities in Malaysia. KlinikCari is not a healthcare provider. We do not give medical advice, diagnosis or treatment, do not make appointments on your behalf, and do not rate or recommend clinics on quality. A clinic being listed is not an endorsement or recommendation by us.

Emergencies: call 999 or go to the nearest hospital emergency department. Do not rely on the information in this directory in an emergency.

Appointment requests: some clinic profiles have a form for asking the clinic for an appointment. The form sends your request to that clinic only. It is a request, not a confirmed appointment: an appointment exists only once the clinic contacts you and confirms it. KlinikCari does not manage clinics’ schedules, does not guarantee that a clinic will reply or can see you, and is not a party to any arrangement between you and the clinic. Sending a request is free for patients. Clinics pay KlinikCari for this feature (see section 6); that payment does not change a clinic’s factual information, its verification level or its position in search results. Do not use the form for emergencies or urgent problems, and do not put medical details in it.

3. Accuracy of information

Clinic information is collected from public sources and from clinics themselves. Each profile shows its verification level. Opening hours, services, panels and other details can change without notice, especially on public holidays, so please contact the clinic before you visit. If you find a mistake, report it to us.

4. Using the site

You may use this site for personal, non-commercial reference. You must not:

• copy, scrape or export the directory’s content or database in bulk, including by bots, except search engines that follow robots.txt;
• use directory information to send unsolicited marketing to clinics;
• send false reports, claims or appointment requests, or impersonate a clinic or another person;
• submit content that is unlawful, defamatory, misleading or contains malware;
• interfere with, or try to get around, the site’s security or operation;
• use the site in a way that breaks Malaysian law, including the Communications and Multimedia Act 1998.

5. Reports and content you send

When you send a report or other content, you confirm it is true to the best of your knowledge and contains no personal health information. You give us a free, perpetual, non-exclusive licence to use, edit and publish it in the directory. We check corrections before publishing them and may decide not to publish them. This section does not apply to appointment requests, which are handled under the Privacy notice.

6. Terms for clinics

• Eligibility: we list health facilities registered or licensed under the applicable law, such as the Private Healthcare Facilities and Services Act 1998 (Act 586) for private medical and dental clinics, and Ministry of Health Malaysia facilities. We may add, edit or remove listings at our discretion.
• Basic listings are free: KlinikCari may list clinics based on public information without being asked. A clinic can ask for corrections at any time, or ask for its listing to be removed if the clinic has closed, was listed in error, or the listing contains an individual’s personal data.
• Profile claims: by claiming a profile, you confirm that you are authorised to act for the clinic. We verify claims by a call-back to the clinic’s listed number, an e-mail to the clinic’s domain or the registration certificate. We may reject or revoke a claim. If two parties claim the same profile, we decide on the documents; if it cannot be resolved, the profile stays unclaimed.
• Profile content: factual statements only. The clinic is responsible for making sure the information it supplies is accurate and complies with Act 586 and its regulations, the Medicines (Advertisement and Sale) Act 1956, the Medicine Advertisements Board’s advertising guidelines, and the Malaysian Medical Council’s or Malaysian Dental Council’s code of ethics. Not allowed: patient testimonials about treatment results, claims of effectiveness or guaranteed results, price comparisons with other providers, and before-and-after photos or photos of patients’ conditions. We may edit, reject or remove content that does not comply.
• Licence: the clinic gives us a non-exclusive, royalty-free licence to show its name, logo and the content it supplies in the directory and related channels.
• Paid features: if we offer paid features such as “Featured” placement, paid placement will always be labelled as sponsored, and paid features will not change factual information or verification levels. Prices, payment methods and cancellation terms will be stated clearly before payment, and separate order terms will apply.
• Appointment requests (paid add-on): a clinic on a paid plan can ask us to switch on an appointment request form on its profile, can pause it at any time in its account, and can ask us to switch it off. Charging is by request credits, a monthly cap or a flat fee, as agreed in the order. In credits mode, one credit is deducted for each request delivered; a repeat request from the same phone number within 24 hours is not charged, and the form is removed from the profile when the balance reaches zero. A clinic can report a request as invalid (wrong or non-existent number, spam or test, repeat request, or not a patient request) within 7 days; if we agree, the credit is returned. Prices, how long credits stay valid and refunds of unused credits are stated in the order. The fee is a payment for a technology and listing service: KlinikCari does not recommend clinics to patients, does not choose which clinic receives a request and takes no share of any treatment fee. We do not guarantee any number or quality of requests, or that a patient will attend.
• Patient data in requests: the clinic must contact the patient promptly; use the patient’s details only to arrange and manage that appointment; not use them for marketing without the patient’s own consent; keep them secure; and comply with Act 709 as the data controller of its own copy. We delete patient details from the clinic’s account 90 days after the request. The clinic is responsible for making sure its use of this feature complies with the Malaysian Medical Council’s or Malaysian Dental Council’s code of ethics and guidelines that apply to it.
• Suspension: we may suspend a profile that contains false or misleading information or breaks these terms.

7. Intellectual property

The site’s design, text, graphics and the arrangement of the directory database belong to KlinikCari’s operator and are protected under the Copyright Act 1987. Clinic names, logos and trade marks belong to their owners and are shown for identification only.

8. Third-party links

The site links to third-party services such as Waze, Google Maps, WhatsApp and clinic websites. We do not control those services and are not responsible for their content or practices.

9. Disclaimer

The site is provided “as is” and “as available”. To the extent the law allows, we do not guarantee that the information on the site is complete, accurate or up to date, or that the site will always be available without interruption or error.

10. Limitation of liability

To the extent the law allows, KlinikCari is not liable for any loss or damage arising from the use of information on this site, including a trip to a clinic that is closed or an appointment request that a clinic does not answer or confirm, or from services provided by any clinic. Clinics are fully responsible for the services and treatment they provide.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under Malaysian law, including your rights under the Consumer Protection Act 1999.

11. Indemnity

If you claim or manage a clinic profile, you agree to indemnify KlinikCari against third-party claims arising from the content you supply or from your breach of these terms.

12. Changes to these terms

We may update these terms. The effective date at the top shows the current version. Using the site after that date means you accept the updated terms. Significant changes to the terms for clinics will be announced by e-mail to owners of claimed profiles.

13. Governing law and jurisdiction

These terms are governed by the laws of Malaysia. The courts of Malaysia have jurisdiction over any dispute about these terms or the use of this site.

14. Contact us

Questions about these terms: contact@klinik.com.my.